Business Operations Manager

Direct Plus Food Group is a fast-growing sales, merchandising, and distribution company representing many fine brands to the retail market. Our product offering is carefully selected and continually maintained. We believe in providing our customers with products of the highest quality made by a selection of trusted brands including Grimm’s Fine Foods, McSweeney’s Premium Jerky and Meat Snacks, Audrey’s Patisserie, and Saporé Foods.


The Business Operations Manager will work across departments to align teams, set goals, execute initiatives, and improve processes helping the organization run efficiently and effectively.


  • Assist in planning, implementing, and managing the overall long-term business success strategy
  • Create and foster a culture of accountability, professional development, innovation, and high performance
  • Analyze existing business practices and identify areas for improvement or enhancement
  • Formulates new ideas and innovative business strategies for continuous improvement
  • Set strategic operational goals and KPIs, identify new opportunities and reduce costs
  • Motivates teams; delegates and creates positive learning environments
  • Plan and monitor the day-to-day operations
  • Provide constructive feedback
  • Develop policies and procedures and encourage adherence
  • Organize and oversee customer support processes to enhance customer satisfaction
  • Understands the organization’s financial performance
  • Review financial information and assist with the annual budget process
  • Manage operational budgets to promote profitability
  • Manage relationships with external partners and vendors
  • Keeping up with business and economic trends to forecast how the business will need to adapt and change over time
  • A clear in-depth and current understanding of technology and information management systems to monitor and improve daily functions


  • BSc in Business Management or MBA; or 5-10 years of work experience in a Business Ops role or similar is required
  • Good knowledge of operations management
  • Thinks critically, is adaptable, identifies and develops efficient processes, and takes a problem-solving approach to tasks
  • Strong communicator, problem solver, decision-maker, and relationship builder
  • Strategic, creative, and critical thinker

DEPARTMENT: Operations

REPORTS TO: Senior Vice President/General Manager

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Direct Plus Food Group

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